Our goal: The customer is even more in love with their bike after our conversation and wants to go for a ride right away' 'If we find THE solution together, it's (almost) better than working on our own bikes. Yes!' For Tim and his colleagues from the bike-components service team good and honest advice is more than just a job. After discussing the logistical problems of this very fantastic idea, several kilos of chocolate ended up in our returns office at some point. PASSION CONNECTS: BIKES ARE MORE THAN JUST OUR JOBĬan I send you a cake? 'As a thank you for our service, a customer wanted to send us a cake.

However, here are the most important numbers: We provide you and over 300,000 other cycling enthusiasts from all over the world with around 70,000 bike components. So from where do we ensure your bike gets what it needs? Since 2014 we have been located in Würselen near Aachen - in a spacious office and a spacious logistics centre with 23,000 m² of storage space. What originally emerged from the passion of two cyclists is now a company with 200 cycling enthusiasts who are passionate about everything to do with biking. The store manager, Markus, enthusiastically passes on his experiences in the field of biking to interested people and with his instinct for details, ensures you smooth riding pleasure. By the way: Today, the former business premises at the Neupforte in Aachen is our bike-components retail store where we offer you individual bike upgrades, extensive advice over a coffee and a workshop. The bike-components team is getting bigger and bigger and the next move is scheduled for the same year: The young company rents adjoining shops to cover the increasing demand for space. Quickly the two founders are no longer the only ones who process, pack and ship orders to customers all over Germany. Where should all the seatposts, forks, bottom brackets and tubes go? Fortunately, Aachen's city centre was open to business growth in the year 2000. And the apartment - at the same time office, warehouse and packing station - was quickly too small. The business, which was initially run out of the two students' shared flat, quickly got off the ground. Starting in 1998 their first shop went online. So they were and are aware of how important suitable and high-quality accessories are for cyclists. Why? Because they both were and are passionate bikers. During a night at the pub, in 1997, the two RWTH Aachen mechanical engineering students came up with the idea to found an online company to ship bicycle parts and accessories. At any time of the year and for any type of cycling. All thanks to the two bike-components founders Marcus Wenkel’s and Klaus Hoenig’s plan to supply passionate bikers with essential components for their bikes, everything has been running smoothly for over 20 years. What would the world look like without his invention?įortunately, we don't really have to imagine a life without Road, Gravel, Mountain, Kids’ or E-Bikes. Something there are billions of today: the bicycle. Out of necessity, Karl Freiherr von Drais invents a vehicle to replace carriages with human muscle power. Please read these Important Announcements to better understand the issues affecting the cycling industry.BICYCLE ACCESSORIES AND SPARE PARTS FOR YOUR BIKEĮurope a good 200 years ago: Everyday life is marked by poor harvests as well as a lack of food and horses. Questions about your online order? Contact or call (403) 288-5422 ext 236. Please wait for this email before coming to pick up your order. Due to high order volume and our adherence to social distancing measures, we are unable to process orders at our usual pace.

You will receive an email letting you know your order is ready for pick up. Please allow 24 hours processing time of all online orders for in-store pick up. If you need someone else to pick up your item, please leave their name and phone number in the comment section of your order before check out - they will also need to present a government issued ID at pick up. When picking up an online order, you will be asked to present a government issued ID and the credit card you used to purchase the items. We are currently unable to ship to Quebec. Due to an increase in fraudulent orders, we are enforcing new security measures for online orders.

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